1999

Title : Patient’s satisfaction at Health Science Center : Burapha University.

Researcher : Pijarana Sreewajana

Year : 1999

 Abstract

The purposes of this descriptive study were to study the level of the patient’s satisfaction at Health Science Center, Burapha University and to compare the satisfaction between the groups of patients who would come back for the services and those who would not,besides this study wanted to compare whether there were the patients who had been treated as the patients here would recommend their relatives or friends to come for the services, and those who would not. The sample were the 400 out-patients and a number of 150 in-patients who came for the services during January to May 1999. The data were collected by the questionnaires and t - test analysis was used.

The result of the study revealed that the following services were rated mostly good: these services were the satisfaction of the patients who both came as the outpatients concerning the convenience, the co-ordination, the courtesy, and the quality of services, for the satisfaction of the information derived from the patients about the services, this revealed that they received and understood best. The expenses paid for the services were at the highest level of propriety. The study also revealed that the average scale of the six sides of the satisfaction of the out-patients who would recommend and would not recommend their relatives and friends to come for the services were at the statistically significant differences at the level .05. For the average scale of the satisfaction of those who would come back for the services revealed that they were the patients who were satisfied with the convenience, the co-ordination, the courtesy, and the quality of the service were different from those who would not. As for the tendency of the in patients who would come back for the service depended on the only co-ordination services which was statistically significant differences with the group who would not.

This study revealed that the satisfaction of the patients who came for the services was related to the coming back for the services and to the recommendation of the relatives or friends to come for the service. There fore the administrators and the personnel of the Health Science Center should realize and perceived the importance of the satisfaction of those who would come for the services and the Health Science Center could bring this study to improve the giving of the services of the Health Science Center.

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